Question 1

Framing business decisions in ethical terms goes a long way toward increasing moral awareness,communicating your standards,and emphasizing the importance of ethical behavior.

Accepted Answer

A) True 
 B)False  True

Question 2

How does culture get "baked in" to an organization?

Accepted Answer

In this era of teams and empowered employees,it is more important than ever for managers to spell out "what they stand for" and "how things get done around here." Ethical standards have to be demonstrated by the manager and enforced or employees will not believe them.It is what is meant by "walking the talk." Employees figure out what really matters to an organization by observing manager behavior.See page 312.

Question 3

List the four drivers of engagement and briefly describe each one.

Accepted Answer

Line of sight,involvement,information sharing,and rewards and recognition.

Question 4

Actively engaged employees help an organization by keeping turnover and absenteeism low,while promoting higher customer loyalty.

Accepted Answer

A) True 
 B)False

Question 5

Employees who perceive that they have been unfairly treated are less satisfied,less likely to go the extra mile,and more likely to steal from the organization.

Accepted Answer

A) True 
 B)False

Question 6

The best way to ensure that you are not going to be asked to compromise your values is to clearly communicate what people can expect from you.

Accepted Answer

A) True 
 B)False

Question 7

If your manager asks you to betray your ethical standards,respond politely but firmly that you will not compromise your standards.

Accepted Answer

A) True 
 B)False

Question 8

Those who survive company layoffs rarely exhibit negative behaviors (such as decreased productivity or low morale).

Accepted Answer

A) True 
 B)False

Question 9

According to management experts,"Management by walking around" is passé in the Internet age where managers can easily communicate with employees using technology.

Accepted Answer

A) True 
 B)False

Question 10

The intention of most dress codes is to restrict individuality and project the company image.

Accepted Answer

A) True 
 B)False

Question 11

Turkey farming is the fine art of placing poor performers alongside strong performers so that the organization benefits.

Accepted Answer

A) True 
 B)False

Question 12

Managers play a limited role in increasing employee engagement and building an ethical culture.

Accepted Answer

A) True 
 B)False

Question 13

Reference: Types of Employee Engagement
-Lucy is passionate and enthusiastic about her work.She is eager to go the extra mile.

Accepted Answer

A)  Actively engaged
B)  Not engaged
C)  Actively disengaged

Question 14

The Equal Employment Opportunity Commission (EEOC)received more than 93,000 workplace discrimination complaints in 2009,and monetary relief for victims totaled more than $376 million.

Accepted Answer

A) True 
 B)False

Question 15

Reference: Types of Employee Engagement
-Don is sometime willing to go the "extra mile," but generally comes to work to do what needs to be done and to go home.

Accepted Answer

A)  Actively engaged
B)  Not engaged
C)  Actively disengaged

Question 16

Discipline is important to ensure worker productivity,set standards of acceptable behaviors,and meet the requirements of the U.S.Sentencing Guidelines.

Accepted Answer

A) True 
 B)False

Question 17

Managers earn their subordinates' credibility and respect by setting clear standards,deliberately communicating those standards,and insisting that all adhere to the standards.

Accepted Answer

A) True 
 B)False

Question 18

Performance evaluations have little effect on employee performance so evaluating employee performance once every 18 months is sufficient.

Accepted Answer

A) True 
 B)False

Question 19

Federal law prohibits discrimination against individuals with specific characteristics.Which of the following characteristics is not on that list (i.e.not protected under Federal law)?

Accepted Answer

A)  Religion
B)  Gender
C)  Pregnancy
D)  Mental ability

Question 20

To make it easy to terminate a subordinate,ensure that you are being fair,that you deliver the news in a way that is aligned with your organization's values,and allow the employee to maintain his personal dignity.

Accepted Answer

A) True 
 B)False

Exam 8: Ethical Problems of Managers

Framing business decisions in ethical terms goes a long way toward increasing moral awareness,communicating your standards,and emphasizing the importance of ethical behavior.

How does culture get "baked in" to an organization?

List the four drivers of engagement and briefly describe each one.

Actively engaged employees help an organization by keeping turnover and absenteeism low,while promoting higher customer loyalty.

Employees who perceive that they have been unfairly treated are less satisfied,less likely to go the extra mile,and more likely to steal from the organization.

The best way to ensure that you are not going to be asked to compromise your values is to clearly communicate what people can expect from you.

If your manager asks you to betray your ethical standards,respond politely but firmly that you will not compromise your standards.

Those who survive company layoffs rarely exhibit negative behaviors (such as decreased productivity or low morale).

According to management experts,"Management by walking around" is passé in the Internet age where managers can easily communicate with employees using technology.

The intention of most dress codes is to restrict individuality and project the company image.

Turkey farming is the fine art of placing poor performers alongside strong performers so that the organization benefits.

Managers play a limited role in increasing employee engagement and building an ethical culture.

Reference: Types of Employee Engagement -Lucy is passionate and enthusiastic about her work.She is eager to go the extra mile.

The Equal Employment Opportunity Commission (EEOC)received more than 93,000 workplace discrimination complaints in 2009,and monetary relief for victims totaled more than $376 million.

Reference: Types of Employee Engagement -Don is sometime willing to go the "extra mile," but generally comes to work to do what needs to be done and to go home.

Discipline is important to ensure worker productivity,set standards of acceptable behaviors,and meet the requirements of the U.S.Sentencing Guidelines.

Managers earn their subordinates' credibility and respect by setting clear standards,deliberately communicating those standards,and insisting that all adhere to the standards.

Performance evaluations have little effect on employee performance so evaluating employee performance once every 18 months is sufficient.

Federal law prohibits discrimination against individuals with specific characteristics.Which of the following characteristics is not on that list (i.e.not protected under Federal law) ?

To make it easy to terminate a subordinate,ensure that you are being fair,that you deliver the news in a way that is aligned with your organization's values,and allow the employee to maintain his personal dignity.