Multiple Choice
Charles Schwab's best customers get their calls answered in 15 seconds; other customers can wait longer.This is best described as ________.
A) fair play in service delivery
B) customer empowerment through the Internet
C) raising service levels to retain the patronage of profitable customers
D) increasing consumer participation
E) standardizing the service-performance process
Correct Answer:
Verified
Correct Answer:
Verified
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