You Are Enjoying a Piece of Carrot Cake as a Dessert

Essay

You are enjoying a piece of carrot cake as a dessert at the end of a delicious meal in a famous restaurant.As you are about to eat a piece of the cake,you see a human hair mixed among the cake ingredients.Suddenly your opinion of this famous restaurant and your entire meal changes to the point that you say you will never return to this establishment again.How could finding this hair in your piece of carrot cake be addressed by the restaurant through the critical incident technique?