Solved
Tangibles,reliability,responsiveness,assurance,and Empathy Are the Five Dimensions of Service Quality Used
Multiple Choice
Tangibles,reliability,responsiveness,assurance,and empathy are the five dimensions of service quality used in which of the following?
A) total quality management (TQM)
B) SERVQUAL
C) gap analysis
D) the critical incident technique
E) the market fulfillment approach
Correct Answer:
Verified
Correct Answer:
Verified
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