Andrea Arenas Is the Owner of 2 Places at 1

Multiple Choice

Andrea Arenas is the owner of 2 Places at 1 Time,a concierge company.She and her staff of 60 perform everyday services,such as walking the dog,picking up cleaning,waiting for the repairman,and going to the post office,for people who are too busy to perform these simple acts.One way she tries to avoid ___________ of services for her regular customers is to make sure that the same well-trained person is always assigned to work for her clients.

A) intangibility
B) inconsistency
C) incongruity.
D) inflexibility
E) intangibility.