Multiple Choice
The dimension of service quality called __________ is the appearance of physical facilities,equipment,personnel,and communication materials.
A) assurance
B) reliability
C) responsiveness
D) empathy
E) tangibility (tangibles)
Correct Answer:
Verified
Correct Answer:
Verified
Q53: An extremely large machine for producing sheet
Q88: Services incorporate the four I's of product
Q131: Three categories for equipment-based services are<br>A) unskilled
Q177: Audiences are allowed to preview actual movies
Q178: Among business products,examples of supplies are<br>A)paper clips,pens,and
Q181: Andrea Arenas is the owner of 2
Q185: <img src="https://d2lvgg3v3hfg70.cloudfront.net/TB4420/.jpg" alt=" -In the Marketing
Q186: Vivienne,a college student with limited financial resources,was
Q254: A discontinuous innovation is a product that<br>A)
Q292: There have been pasta sauces on the