By Developing a Knowledge Management System, Managers Want to Provide

Multiple Choice

By developing a knowledge management system, managers want to provide employees more with information on "who to go to" to solve a specific problem rather than describing the steps to solve a problem. They want to do this because most of their problems are too complex to rely on standard procedures. This information indicates that the organization is planning to implement a ________ approach to knowledge management.

A) systems thinking
B) codification
C) personalization
D) learning organization