By Developing a Knowledge Management System, Managers Want to Provide

Multiple Choice

By developing a knowledge management system, managers want to provide employees with a step by step procedure on how to solve problems. They want to do this because most of their problems are recurring events, and standard procedures work well. This information indicates that the organization is planning to implement a ________ approach to knowledge management.

A) systems thinking
B) codification
C) personalization
D) learning organization