Question 1

Which of the following is the process of transferring information between senders and receivers?

Accepted Answer

A) Communication 
B) Negotiation 
C) Productivity 
D) Engagement 
E) Impressionism

Question 2

What is the ability to relate to the needs of others?

Accepted Answer

A) Etiquette 
B) Emotional intelligence 
C) Informal communications 
D) Formal communications 
E) Critical thinking

Question 3

Why is it important to connect with people personally instead of always using technology tools?

Accepted Answer

The answer of Why is it important to connect with...

Question 4

When governments work to ensure consumers know who is behind the information they receive through social media,what is the government promoting?

Accepted Answer

A) Blogger's rights 
B) Transparency 
C) Compensation for reviews 
D) Intellectual property rights 
E) Libel

Question 5

Employee blogs can expose confidential information about a firm and damage the firm's reputation.

Accepted Answer

A) True 
 B)False

Question 6

What is the name of all the parties affected by the actions of an organization?

Accepted Answer

A) Employees 
B) Managers 
C) The community 
D) Stakeholders 
E) The government

Question 7

To make communication efforts as effective as possible,communication should be

Accepted Answer

A) practical,timely,and personal. 
B) concise,clear,and electronic. 
C) electronic,ethical and practical. 
D) positive,personal,and quick. 
E) practical,factual,and clear.

Question 8

The more two people or two groups of people share experiences (personal,professional,and cultural)the more likely it is that receivers will get the intended meanings senders encode into their messages.

Accepted Answer

A) True 
 B)False

Question 9

To actually receive a message,a person needs to do all of the following EXCEPT

Accepted Answer

A) comprehend the message. 
B) sense the presence of the message. 
C) select it from other competing messages. 
D) perceive it as an actual message.

Question 10

Which of the following is one way employees can practice the "you" attitude in their communication efforts?

Accepted Answer

A) Explain their educational background and expertise 
B) Include a great detail of background information so the audience knows the communication was thoughtful 
C) Use easy to understand language 
D) Assume the audience has a high degree of emotional intelligence 
E) Learn as much as possible about the audience's biases and style

Question 11

Which of the following can help employees determine the right course of action to take in an ethical dilemma?

Accepted Answer

A) An ethics audit 
B) Promotional communication 
C) A code of ethics 
D) Contracts 
E) A defamation policy

Question 12

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Accepted Answer

The answer of Briefly explain the difference between an ethical...

Question 13

How can employers limit the inappropriate use of technology and social media on the job?

Accepted Answer

A) All managers to monitor the social media sites of all employees 
B) Establish and enforce clear policies for all employees 
C) Establish a procedure for posting confidential information to the web 
D) Allow employees to use their own technology so the employer is not responsible for it 
E) Be active on as many social media sites as possible

Question 14

Which of the following is the most common non-voice use of smartphones for business professionals under age 40?

Accepted Answer

A) Collaborative writing 
B) Reading 
C) Email 
D) GPS use 
E) Web browsing

Question 15

Which of the following is one of the six distinct traits that best defines professionalism?

Accepted Answer

A) Actively listening to others 
B) Being dependable and accountable 
C) Clarifying expectations and responsibilities 
D) Offering compelling and persuasive arguments 
E) Conveying decisions and providing information to help employees do their job

Question 16

Which of these is a good tactic for a minimizing the influence of cultural and personal beliefs when crafting a message?

Accepted Answer

A) By clarifying expectations 
B) By incorporating vague concepts 
C) By using selective perceptions 
D) By incorporating cultural elements 
E) By practicing empathy

Question 17

Senior executives spend less and less of their workday communicating as they take on more leadership responsibility.

Accepted Answer

A) True 
 B)False

Question 18

Improving your communication skills may be the single most important step you can take in your career.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an example of a communication channel?

Accepted Answer

A) Email 
B) Mobile phone 
C) Letter 
D) Memo 
E) Twitter

Question 20

What takes place when a receiver distorts information to make it fit their "mental map" of reality?

Accepted Answer

A) Ethics 
B) Critical thinking 
C) Cultural differences 
D) Clarification 
E) Selective perception

Exam 1: Understanding the Foundations of Business Communications

Which of the following is the process of transferring information between senders and receivers?

What is the ability to relate to the needs of others?

Why is it important to connect with people personally instead of always using technology tools?

When governments work to ensure consumers know who is behind the information they receive through social media,what is the government promoting?

Employee blogs can expose confidential information about a firm and damage the firm's reputation.

What is the name of all the parties affected by the actions of an organization?

To make communication efforts as effective as possible,communication should be

The more two people or two groups of people share experiences (personal,professional,and cultural)the more likely it is that receivers will get the intended meanings senders encode into their messages.

To actually receive a message,a person needs to do all of the following EXCEPT

Which of the following is one way employees can practice the "you" attitude in their communication efforts?

Which of the following can help employees determine the right course of action to take in an ethical dilemma?

Briefly explain the difference between an ethical dilemma and an ethical lapse.

How can employers limit the inappropriate use of technology and social media on the job?

Which of the following is the most common non-voice use of smartphones for business professionals under age 40?

Which of the following is one of the six distinct traits that best defines professionalism?

Which of these is a good tactic for a minimizing the influence of cultural and personal beliefs when crafting a message?

Senior executives spend less and less of their workday communicating as they take on more leadership responsibility.

Improving your communication skills may be the single most important step you can take in your career.

Which of the following is an example of a communication channel?

What takes place when a receiver distorts information to make it fit their "mental map" of reality?