Which of the Following Should Be One of Your Goals

Multiple Choice

Which of the following should be one of your goals when responding to a customer complaint?

A) Tell the customer what they did wrong and how to avoid the problem in the future
B) Follow up to make sure your response was correct
C) Use a colleague's name to indicate exactly who was at fault
D) Cite the company's policy for complaints
E) Sympathize with the customer for the poor service