Multiple Choice
When responding to a customer's complaint about one of your company's services,you should
A) soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
B) use a generous,grudging tone.
C) use a standard form letter with blanks left for filling in unique information in neat handwriting.
D) avoid blaming anyone in your organization by name.
E) identify who is specifically to blame.
Correct Answer:
Verified
Correct Answer:
Verified
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