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    Business Communication Today
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    Exam 11: Writing Negative Messages
  5. Question
    The Buffer of a Negative Message
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The Buffer of a Negative Message

Question 109

Question 109

Multiple Choice

The buffer of a negative message


A) should be neutral and noncontroversial.
B) implicitly says no.
C) is a form of apology.
D) should be very vague about the subject of the message.
E) should mention the bad news.

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