Multiple Choice
Asking questions about the current process in the hope that it will lead to important insights about why the current process isn't working as well as it could is called:
A) the 5W2H approach.
B) using quality circles.
C) benchmarking.
D) a PDSA cycle.
E) none of the choices.
Correct Answer:
Verified
Correct Answer:
Verified
Q6: Tangibles is the dimension of service quality
Q7: Juran,like Deming,believes that a large majority of
Q8: Which of the following is not an
Q9: The tool that is useful to investigate
Q10: To truly reap the benefits of TQM,the
Q12: Quality is primarily determined by product design,while
Q13: Implementing the HACCP quality management system is
Q14: Crosby advocates "zero defects",which requires massive inspection
Q15: Taguchi quality loss function is a graphical
Q16: With the HACCP quality management system,the point