Multiple Choice
Salespeople looking for ways to take relationships with their customers to higher levels after the sales should:
A) Seek to expand collaborative involvement.
B) Sell more products to those customers.
C) Encourage and seek open communication
D) Lower their prices.
E) Both a and c are correct.
Correct Answer:
Verified
Correct Answer:
Verified
Q3: Some customers will not complain because they
Q4: Salespeople must maintain open, _communication with customers
Q5: In markets where it's hard to differentiate
Q6: When resolving complaints, salespeople should focus on
Q7: "Moments of truth" are important, but do
Q9: A salesperson should refrain from showing anger
Q10: A salesperson should focus only on one
Q11: The first step in the complaint handling
Q12: What should the salesperson do next if
Q13: Salespeople should avoid letting their complaining customers