How Do Company-Owned Service Providers Like Waffle House Restaurants Differ

Multiple Choice

How do company-owned service providers like Waffle House restaurants differ from franchise-owned service providers like Wendy's restaurants?

A) Waffle House has complete control over customer relationships and Wendy's does not
B) Waffle House is able to create completely homogeneous services and Wendy's cannot
C) Inventory control is more efficient at Waffle Houses than at Wendy's
D) Product intangibility is less acute at Waffle House than at Wendy's
E) Employee empowerment is easier at Wendy's than at Waffle House