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  3. Study Set
    Services Marketing Study Set 1
  4. Exam
    Exam 13: Customers Roles in Service Delivery
  5. Question
    Whether a Customer Assumes the Role of Competitor Is Unaffected
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Whether a Customer Assumes the Role of Competitor Is Unaffected

Question 22

Question 22

True/False

Whether a customer assumes the role of competitor is unaffected by trust, control, external factors and psychic rewards.

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