When the Dentist's Office Bills the Patient Who Had an Appointment

Multiple Choice

When the dentist's office bills the patient who had an appointment but did not show up for it and did not cancel the appointed,it is an example of _____ because the patient was made aware of the policy before making the appointment.

A) Functional fairness
B) Procedural fairness
C) Interactional fairness
D) Service equity
E) Outcome fairness