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  3. Study Set
    Services Marketing Study Set 1
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    Exam 8: Service Recovery
  5. Question
    When in Doubt of How to Treat a Customer Who
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When in Doubt of How to Treat a Customer Who

Question 58

Question 58

True/False

When in doubt of how to treat a customer who has not been provided a service as promised, the service provider should always try to overcompensate that customer.

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