According to the 80/20 Rule

Multiple Choice

According to the 80/20 rule:

A) Only 80 percent of a company's customers deserve good service
B) 20 percent of a company's customers produce 80 percent of the company's profit
C) 20 percent of a company's customers should be classified as defect-prone
D) Only 80 percent of a company's customers will be affected by service encounters
E) 20 percent of a company's customers will require little or no service