Which of the Following Statements About Relationship Surveys Is True

Multiple Choice

Which of the following statements about relationship surveys is true?

A) Relationship surveys are not statistically valid even though they are very useful to service providers
B) Relationship surveys should be conducted weekly
C) SERVQUAL is a type of relationship survey
D) With relationship surveys,the same respondents should be used each time the survey is administered
E) To be reliable and valid,the relationship survey should be administered to all of the service provider's customers