Imagine a Bereaved Family at a Funeral Home Discovering a Disco

Multiple Choice

Imagine a bereaved family at a funeral home discovering a disco ball in the chapel, dirty restrooms and rap music on the sound system. You would be correct in saying:

A) The physical environment quality led the family to belittle the overall service quality
B) The technical outcome quality of the facility needed fine tuning
C) The inappropriateness of the service quality was due to poor technical qualities
D) Interaction qualities led to perceived inequities
E) The overall service quality is not influenced by tangibles