As the Date of Her Baby's Birth Comes Nearer, Devon

Multiple Choice

As the date of her baby's birth comes nearer, Devon becomes increasingly more concerned about how the delivery room staff will treat her significant other. As the service dimension of responsiveness becomes more important over time, Devon's:

A) Zone of tolerance will narrow and her desired and adequate service levels will increase
B) Zone of tolerance will widen and her desired and adequate service levels will increase
C) Zone of tolerance will narrow and her desired and adequate service levels will decrease
D) Zone of tolerance will widen and her desired and adequate service levels will decrease
E) Zone of tolerance will remain the same