For the Last Three Months, Gina Has Been on a Diet

Multiple Choice

For the last three months, Gina has been on a diet, but once a week she splurges and orders at her favorite restaurant one slice of the most fantastic chocolate pie she has ever eaten. It is her reward for eating healthy all week. Gina felt her whole week was ruined one day when she got to the restaurant and discovered there was no pie. Gina's expectation that the restaurant will always have a piece of chocolate pie for her is an example of a:

A) Personal need
B) Lasting service intensifier
C) Transitory service intensifier
D) Customer self-perceived service role
E) Situational factor