Multiple Choice
A human resources manager who is hiring a sales trainer to improve the company's sales close rate will be concerned whether the trainer will provide the needed tools and motivation to perform his or her job.The human resources manager wants the company's top management and its sales force managers to approve of his selection of trainer.This is an example of a(n) _____ expectation.
A) Derived service
B) Other-self
C) Procured
D) Service-vision
E) Shared
Correct Answer:

Verified
Correct Answer:
Verified
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