Multiple Choice
The factors that influence adequate service expectations are _____ in nature and fluctuate _____ than the factors that influenced desired service expectations.
A) Long-term; less
B) Long-term; more
C) Short-term; less
D) Short-term; more
Correct Answer:
Verified
Correct Answer:
Verified
Q21: _ service is the level of service
Q22: Customers typically notice service when it falls
Q26: As the number of perceived service alternatives
Q33: Which characteristic of services best explains the
Q36: List the three factors that influence adequate
Q39: Tom Grantham,a U.S.citizen,decided to outsource the preparation
Q40: When Allyn and Baylee received the catalog
Q42: Before going out to dinner with her
Q51: Customers assess service performance on the basis
Q63: While the zones of tolerance may vary