During an Interview, Tears Appear in the Patient's Eyes, and His

Multiple Choice

During an interview, tears appear in the patient's eyes, and his voice becomes shaky. Initially, you should

A) ask the patient what he is upset about.
B) offer a tissue and let him know it is all right to cry.
C) explain to the patient that you will be able to help him more if he can control his emotions.
D) keep the interview moving to distract the patient.
E) ask him if he would like some time alone.