Question 1

The first step in the cross-cultural communications process is ________.

Accepted Answer

A)  commitment
B)  awareness
C)  diversity
D)  advocacy
E)  testing B

Question 2

Some have expressed concern that U.S.influence is being exerted globally because of U.S. dominance of ________.

Accepted Answer

A)  television programming
B)  popular music
C)  the movies
D)  the Internet
E)  the Olympics D

Question 3

The process of producing meaning from a source's message is known as ________.

Accepted Answer

A)  channeling
B)  decoding
C)  encoding
D)  translating
E)  message selection B

Question 4

How can attitudes about assimilation and acculturation influence cross-cultural communication?

Accepted Answer

The answer of How can attitudes about assimilation and acculturation...

Question 5

What do encoding and decoding mean?

Accepted Answer

The answer of What do encoding and decoding mean?...

Question 6

If the world were a village of 100 people,________.

Accepted Answer

A)  50 would own a computer
B)  nine would speak English
C)  11 would be over the age of 79
D)  2 would live in substandard housing
E)  3 would have no electricity

Question 7

Describe a process through which an organization can conduct successful cross-cultural
communication.

Accepted Answer

The answer of Describe a process through which an organization...

Question 8

What are eight attitudinal elements that can help distinguish one culture from another?

Accepted Answer

The answer of What are eight attitudinal elements that can...

Question 9

What characteristic do your book's authors add to the eight cultural characteristics identified by Marlene Rossman?

Accepted Answer

A)  attitudes about women
B)  attitudes about business communication
C)  attitudes about college students
D)  attitudes about sex
E)  attitudes about the United States of America

Question 10

The final step in the cross-cultural communications process is ________.

Accepted Answer

A)  evaluation
B)  sensitivity
C)  continuing education
D)  advocacy
E)  testing

Question 11

Walmart ran afoul of Canadian and Mexican consumers because of ________.

Accepted Answer

A)  cultural insensitivity
B)  a failure to observe local language laws
C)  low wages
D)  A and B
E)  All of the above.

Question 12

What are some of the difficulties practitioners face in cross-cultural communication?

Accepted Answer

The answer of What are some of the difficulties practitioners...

Question 13

Of 31 nations studied,________ ranked first in terms of a rapid,time oriented pace of life.

Accepted Answer

A)  Japan
B)  the United States
C)  Switzerland
D)  Mexico
E)  France

Question 14

What is stereotyping,and what is its impact on cross-cultural communication?

Accepted Answer

The answer of What is stereotyping,and what is its impact...

Question 15

According to Hofstede's cultural dimensions,________ measures how well a society tolerates ambiguity.

Accepted Answer

A)  long-term orientation
B)  power distance
C)  individualism versus collectivism
D)  uncertainty avoidance
E)  masculinity versus femininity

Question 16

Certain attitudes are characteristics of every member of a culture.

Accepted Answer

A) True 
 B)False

Question 17

Nemawashi refers to a ________.

Accepted Answer

A)  a Japanese consensus-building process
B)  the Japanese tradition of exchanging gifts
C)  the Spanish tradition of taking a mid-afternoon nap
D)  the Chinese social hierarchy
E)  a Wisconsin-based insurance company

Question 18

A culture can consist of many publics.

Accepted Answer