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    Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
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    Which of the Following Would Not Be Considered a Contact
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Which of the Following Would Not Be Considered a Contact

Question 41

Question 41

Multiple Choice

Which of the following would not be considered a contact point?


A) e-mail
B) Web site
C) Intranet
D) retail store

Correct Answer:

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