The Owner of a Small Engines Repair Company Has Attended

Multiple Choice

The owner of a small engines repair company has attended a seminar on quality management and is determined to improve quality performance.What should this owner recognize about training employees in quality goals and procedures?

A) Quality training can produce substantial,measurable quality improvements relatively quickly.
B) Direct supervisory one-on-one instruction is the only training procedure that shows consistent results.
C) Quality training gradually raises quality-consciousness but must be pursued for two or three years before significant improvements can be detected.
D) Quality performance and workmanship are not good topics for training because careful work habits must be developed,if they are ever developed,on a personal basis over many years.