Martin Recently Converted His Printing Brokerage Company to a Manufacturing

Multiple Choice

Martin recently converted his printing brokerage company to a manufacturing process by purchasing a large press.What will Martin notice when he compares the manufacturing processes to the service operation?

A) Productivity is harder to measure in manufacturing.
B) It is harder to build inventory in manufacturing.
C) It is harder to establish quality standards in services.
D) Service operations involve less contact with customers.