Multiple Choice
A manager of a small plumbing company is thinking about installing a total quality management (TQM) program.What should the manager be aware of if TQM is installed?
A) Costs cannot be allowed to limit quality goals.
B) Quality becomes the all-encompassing focus of management.
C) ISO 9000 will be the controlling criterion.
D) Reengineering is the most direct route to effective TQM.
Correct Answer:
Verified
Correct Answer:
Verified
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