Multiple Choice
Kelso Massage Therapy promises its clients that there wait for a massage will be less than fifteen minutes or the massage is free.What type of service recovery tool is Kelso Massage Therapy using?
A) Offer a guarantee
B) Respond quickly
C) Do it right the first time
D) Implement the service paradox
E) Act proactively instead of reactively
Correct Answer:
Verified
Correct Answer:
Verified
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Q7: _ focuses on the interpersonal treatment received
Q8: When Theo complained out loud that the
Q9: _ concerns the results that customers receive
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