Multiple Choice
Which of the following statements about customer satisfaction and service quality is true?
A) Customer satisfaction is a focused evaluation that reflects the customer's perception of specific dimensions of service like reliability and responsiveness
B) Service quality is more inclusive than customer service
C) It is correct to use the terms customer service and service quality interchangeably
D) Customer satisfaction is influenced by perceptions of service quality
E) None of the above statements about customer satisfaction and service quality is true
Correct Answer:
Verified
Correct Answer:
Verified
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