Multiple Choice
Imagine a bereaved family at a funeral home discovering dirty restrooms,a disco ball in the chapel and loud heavy metal music on the sound system.You would be correct in saying:
A) The physical environment quality led the family to think less of the overall service quality
B) The technical outcome quality of the facility needed fine tuning
C) The inappropriateness of the service quality was due to poor technical qualities
D) Interaction qualities led to perceived inequities
E) The overall service quality is not influenced by tangibles
Correct Answer:
Verified
Correct Answer:
Verified
Q39: Which of the following statements about customer
Q40: In _ encounters,the tangible evidence of the
Q41: Customers often cannot accurately evaluate the technical
Q42: When customers feel uncertain about their ability
Q43: Gwen's first trip to an amusement park
Q45: In a _ encounter,both verbal and non-verbal
Q46: Research indicates that if an individual has
Q47: When consumers have problems with a Web
Q48: Phone encounters are a type of _
Q49: All service encounters are equally important in