Henry,Brad,and Carlos Are All Studying to Be Dog Groomers at a Local

Multiple Choice

Henry,Brad,and Carlos are all studying to be dog groomers at a local Petsmart training academy.Henry and Brad believe they received inadequate training because they could not get a job when the course concluded.Carlos thinks the academy was a great experience and really enjoys grooming the pets at Pet Heaven Kennels.In this example,satisfaction levels were influenced by:

A) Poor service quality
B) Their perceptions of service quality
C) Their emotional states
D) Their attributions for service success
E) Their perception of equity