Multiple Choice
Which of the following is NOT an example of technical outcome quality?
A) The taste of a meal at a restaurant
B) An airplane arriving on time at an airport
C) A pest control company eradicating termites in a townhouse
D) The sales associate greeting a customer in a specialty clothing store
E) A utility company connecting electricity for a customer's new home
Correct Answer:

Verified
Correct Answer:
Verified
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