Multiple Choice
Research indicates that if an individual has to wait longer than eight seconds for an Internet site to download,then he or she will likely abandon plans to visit the site and move on to another site.In terms of the service quality dimensions that are used to evaluate web sites,a site that took longer than eight seconds to download would be lacking in _________.
A) Assurance
B) Reliability
C) Fulfillment
D) Empathy
E) Efficiency
Correct Answer:
Verified
Correct Answer:
Verified
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