During a Sales Presentation,why Does the Salesperson,Roger,repeat,word for Word,the Negative

Multiple Choice

During a sales presentation,why does the salesperson,Roger,repeat,word for word,the negative comment his customer made about the company's service contract?

A) To engage in passive listening
B) To provide feedback to the customer
C) To avoid having any lulls in the conversation
D) To verify that he decoded the customer's message correctly
E) To summarize the customer's concerns