Question 1

When leaving a voicemail message,it is a good idea to skip the message overview and leave only a phone number where the call can be returned.

Accepted Answer

A) True 
 B)False

Question 2

List four strategies for ensuring that your feedback,whether negative or positive,is heard.

Accepted Answer

The answer of List four strategies for ensuring that your...

Question 3

Which of the following statements about accepting feedback is true?

Accepted Answer

A)  You should always begin your response with an apology. 
B)  You should always thank the deliverer for taking the time to provide you with feedback. 
C)  You should remain silent if the feedback is negative. 
D)  You should pay more attention to how the person delivers the feedback than to the substance of the feedback. 
E)  If the power distance is great,you should respond to each element of the feedback.

Question 4

It is preferable if only a few people do most of the talking during a meeting because this ensures that similar problems are dealt with in a similar manner.

Accepted Answer

A) True 
 B)False

Question 5

The competitive strategy of conflict management is frequently referred to as the "win-win" strategy because everyone works toward a resolution that meets everyone's needs.

Accepted Answer

A) True 
 B)False

Question 6

The four common types of nonverbal communication are body language,facial expression,verbal fillers,and paralanguage.

Accepted Answer

A) True 
 B)False

Question 7

In terms of improving your listening ability,why is it important to go easy on argument and criticism?

Accepted Answer

The answer of In terms of improving your listening ability,why...

Question 8

According to the ten commandments of listening,by frequently asking questions,you interfere with the talker's ability to develop his or her message.

Accepted Answer

A) True 
 B)False

Question 9

Briefly describe a scenario where the accommodative strategy would likely be a good method for managing conflict.

Accepted Answer

The answer of Briefly describe a scenario where the accommodative...

Question 10

Which of the following is an effective voice mail technique?

Accepted Answer

A)  You should leave only your name and number in order to be as efficient as possible. 
B)  You should begin a voice mail with an overview of the message and then continue with the details. 
C)  If you want the listener to take action,you must call for it in the beginning of the message. 
D)  You do not need to directly ask the listener to return your call because by leaving a voice message,you are implying that the listener should call you back. 
E)  You must speak quickly to ensure that the entire message is recorded.

Question 11

Regarding good phone techniques,when screening calls for others,it is important to

Accepted Answer

A)  only identify yourself. 
B)  only offer assistance. 
C)  first identify the organization and yourself and then offer assistance. 
D)  identify the organization and yourself and then ask if the caller can hold until the executive is ready. 
E)  identify the organization and offer assistance.

Question 12

In terms of effective phone procedures,when initiating a phone conversation,you should

Accepted Answer

A)  dominate the conversation. 
B)  make extensive small talk before stating the purpose of your call. 
C)  state your purpose and use the listener's time efficiently by sticking to the point. 
D)  get the point across even if it requires interrupting the speaker. 
E)  speak only when the listener asks a question.

Question 13

Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities.

Accepted Answer

A) True 
 B)False

Question 14

List the four common types of nonverbal communication.

Accepted Answer

The answer of List the four common types of nonverbal...

Question 15

Why is it important to take minutes during meetings?

Accepted Answer

The answer of Why is it important to take minutes...

Question 16

Which of the following is one of "The Ten Commandments of Listening"?

Accepted Answer

A)  You must frequently interrupt the speaker. 
B)  You must be ready to argue and criticize because it helps constructive thinking. 
C)  You must not allow the speaker too much time to get to the point. 
D)  You must empathize with the speaker because this will result in a true exchange of information. 
E)  When listening,you must concentrate on what you are going to say next.

Question 17

When engaging in negotiation,it is important to understand that the audience is judging everything about you,and if you fall short in some area,you may lose your credibility.

Accepted Answer

A) True 
 B)False

Question 18

Christy and Lorenzo are waiting for the next event to start at a conference.They've never met each other before,but they are sitting next to each other,so they start chatting about their jobs and a vacation Christy recently took.Christy and Lorenzo's conversation is an example of

Accepted Answer

A)  paralanguage. 
B)  negotiating. 
C)  small talk. 
D)  back-channeling. 
E)  constructive feedback.

Question 19

Which of the following should you avoid when delivering constructive feedback?

Accepted Answer

A)  basing your feedback on emotions 
B)  being careful of pronoun usage 
C)  asking for clarification 
D)  sticking to the facts 
E)  watching your tone

Question 20

In face-to-face communication,a larger part of the message is sent through nonverbal communication than through verbal communication.

Accepted Answer

A) True 
 B)False

Exam 14: Putting Interpersonal Communication Skills to Work in Conversations and Meetings

When leaving a voicemail message,it is a good idea to skip the message overview and leave only a phone number where the call can be returned.

List four strategies for ensuring that your feedback,whether negative or positive,is heard.

Which of the following statements about accepting feedback is true?

It is preferable if only a few people do most of the talking during a meeting because this ensures that similar problems are dealt with in a similar manner.

The competitive strategy of conflict management is frequently referred to as the "win-win" strategy because everyone works toward a resolution that meets everyone's needs.

The four common types of nonverbal communication are body language,facial expression,verbal fillers,and paralanguage.

In terms of improving your listening ability,why is it important to go easy on argument and criticism?

According to the ten commandments of listening,by frequently asking questions,you interfere with the talker's ability to develop his or her message.

Briefly describe a scenario where the accommodative strategy would likely be a good method for managing conflict.

Which of the following is an effective voice mail technique?

Regarding good phone techniques,when screening calls for others,it is important to

In terms of effective phone procedures,when initiating a phone conversation,you should

Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities.

List the four common types of nonverbal communication.

Why is it important to take minutes during meetings?

Which of the following is one of "The Ten Commandments of Listening"?

When engaging in negotiation,it is important to understand that the audience is judging everything about you,and if you fall short in some area,you may lose your credibility.

Christy and Lorenzo are waiting for the next event to start at a conference.They've never met each other before,but they are sitting next to each other,so they start chatting about their jobs and a vacation Christy recently took.Christy and Lorenzo's conversation is an example of

Which of the following should you avoid when delivering constructive feedback?

In face-to-face communication,a larger part of the message is sent through nonverbal communication than through verbal communication.