Which of the Following Should You Avoid When Making an Adjustment

Multiple Choice

Which of the following should you avoid when making an adjustment refusal?

A) beginning your message on a point of common agreement
B) spending time on a strategy that gives a factual and positive explanation for your refusal
C) directly informing the readers of their mistakes that led to the refusal
D) maintaining a positive, forward-looking, and friendly tone
E) refusing clearly and positively, perhaps including a counterproposal