If You Are Seeking Only One Piece of Information in a Routine

Multiple Choice

If you are seeking only one piece of information in a routine inquiry message, you should

A) begin the message with a specific question.
B) open the message with an expression of thanks.
C) write the message using the I-viewpoint.
D) avoid using the active voice in writing sentences.
E) use clichés that sound positive to build goodwill.