Question 1

Mention the factors that influence the consideration of what metrics are to be used for evaluating a business's supply chain.

Accepted Answer

When evaluating the supply chain of a business, there is a great need to carefully consider what metrics should be employed. Such a consideration should include at least some of the following factors:
-Total supply chain cost: All the operational expenditures of a cost associated with the requisite information systems.
-Cash-to-cash cycle time: The time between when an organization purchases raw materials and when they are paid by the customer.
-Delivery: The percentage of orders delivered on or before customer due dates.
-Flexibility: The amount of time required to handle a significant ramp up in production.

Question 2

The supply chain comprises many links, such as links between suppliers that provide inputs, links to manufacturing and service support operations that transform the input into products and services, and links to the distribution and local service providers that localized the product.

Accepted Answer

A) True 
 B)False  True

Question 3

Total supply chain costs refer to:

Accepted Answer

A)   all the operational expenditures of a cost associated with the requisite information systems.
B)   a weighted average of a firm's debt and equity, where equity directly relates to a firm's stock.
C)   the percentage of orders delivered on or before customer due dates.
D)   the selling price of product times the number of units sold.
E)   those costs that change across the volume of production. A

Question 4

Cost savings brought about by supply chain management systems can produce amplified improvements in cash flow.

Accepted Answer

A) True 
 B)False

Question 5

The _____ model uses three major components: process modeling, performance measurement, and the determination of best practices.

Accepted Answer

The answer of The _____ model uses three major components:...

Question 6

What is meant by supply chain management?

Accepted Answer

The answer of What is meant by supply chain management?...

Question 7

The classic example of a zero-sum game is the prisoner's dilemma.

Accepted Answer

A) True 
 B)False

Question 8

Third-party logistics providers consist of those businesses that:

Accepted Answer

A)   wish to ship goods to a particular location.
B)   provide the means of transportation, including shipping freight.
C)   specialize in offering an array of services to simplify transportation.
D)   simply provide consulting services; they do not own shipping assets or warehouses.
E)   function as consultants for supply chain management logistics issues.

Question 9

The CRM component of the distribution element represents an attempt to automate interactions with customers and facilitate the development of sales prospects through software packages.

Accepted Answer

A) True 
 B)False

Question 10

Management by objectives refers to:

Accepted Answer

A)   a program in which the supervisor and the subordinate sit down and map out the goals for the subordinate to accomplish in the upcoming year.
B)   a management program that analyzes the processes of a business and tries to redesign them so that all non-value-added activities are eliminated.
C)   an organization that is able to adapt to changing situations and pressures; it places a premium on organizations and individuals that can learn from the environment.
D)   a program where a business looks at the world leaders in particular processes and attempts to emulate them.
E)   a type of organizational in which people with similar skills are pooled for work assignments.

Question 11

As outsourcing became more popular, businesses had to develop working relationships with their _____ and their customers.

Accepted Answer

The answer of As outsourcing became more popular, businesses had...

Question 12

Second-party logistics providers consist of those businesses that:

Accepted Answer

A)   wish to ship goods to a particular location.
B)   provide the means of transportation, including shipping freight.
C)   specialize in offering an array of services to simplify transportation.
D)   offer services associated with facilitating customs operation and the resolution of problems associated with international transportation.
E)   function as consultants for supply chain management logistics issues.

Question 13

How is customer value enhanced by supply chain management?

Accepted Answer

The answer of How is customer value enhanced by supply...

Question 14

_____ games are those games that potentially have net results other than zero.

Accepted Answer

The answer of _____ games are those games that potentially...

Question 15

The distribution element of a supply chain management system involves:

Accepted Answer

A)   purchase of components, supplier selection, and strategic alliances.
B)   sales promotion, events, PR, and publicity.
C)   transportation, CRM, and logistics parties.
D)   lean, inventory control, and product quality.
E)   coordination, measurement, and control across the entire supply chain.

Question 16

NAFTA stands for the _____ and encompasses Canada, the United States, and Mexico.

Accepted Answer

The answer of NAFTA stands for the _____ and encompasses...

Question 17

The total benefits for all participants always total zero in a:

Accepted Answer

A)   win-win scenario.
B)   zero-sum game.
C)   group-dynamic game.
D)   non-zero sum game.
E)   no deal game.

Question 18

Supply chain management needs _____ to evaluate its performance.

Accepted Answer

The answer of Supply chain management needs _____ to evaluate...

Question 19

Define non-zero-sum games.

Accepted Answer

The answer of Define non-zero-sum games....

Question 20

A learning organization is:

Accepted Answer

A)   a program in which the supervisor and the subordinate sit down and map out the objectives for the subordinate to accomplish in the upcoming year.
B)   a management program that analyzes the processes of a business and tries to redesign them so that all non-value-added activities are eliminated.
C)   an organization that is able to adapt to changing situations and pressures; it places a premium on organizations and individuals that can gain knowledge from the environment.
D)   a program where a business looks at the world leaders in particular processes and attempts to emulate them.
E)   a type of organizational in which people with similar skills are pooled for work assignments.

Exam 11: Supply Chain Management: You Better Get It Right

Mention the factors that influence the consideration of what metrics are to be used for evaluating a business's supply chain.

The supply chain comprises many links, such as links between suppliers that provide inputs, links to manufacturing and service support operations that transform the input into products and services, and links to the distribution and local service providers that localized the product.

Total supply chain costs refer to:

Cost savings brought about by supply chain management systems can produce amplified improvements in cash flow.

The _____ model uses three major components: process modeling, performance measurement, and the determination of best practices.

What is meant by supply chain management?

The classic example of a zero-sum game is the prisoner's dilemma.

Third-party logistics providers consist of those businesses that:

The CRM component of the distribution element represents an attempt to automate interactions with customers and facilitate the development of sales prospects through software packages.

Management by objectives refers to:

As outsourcing became more popular, businesses had to develop working relationships with their _____ and their customers.

Second-party logistics providers consist of those businesses that:

How is customer value enhanced by supply chain management?

_____ games are those games that potentially have net results other than zero.

The distribution element of a supply chain management system involves:

NAFTA stands for the _____ and encompasses Canada, the United States, and Mexico.

The total benefits for all participants always total zero in a:

Supply chain management needs _____ to evaluate its performance.

Define non-zero-sum games.

A learning organization is: