Question 1

The growing number and acceptance of customer returns has created an area of SCM called:

Accepted Answer

A)  Order fulfillment 
B)  Distribution management 
C)  Reverse logistics 
D)  Sustainability 
E)  None of the above

Question 2

The end customer plays a greater role in the manufacturing supply chain than in a service supply chain.

Accepted Answer

A) True 
 B)False

Question 3

A result of effective information flow through the supply chain is:

Accepted Answer

A)  Improved coordination and collaboration between supply chain partners 
B)  Reduction in the amount of inventory across the supply chain 
C)  Reduction of the bullwhip effect 
D)  Compression of the supply chain from a time standpoint 
E)  All of the above

Question 4

SCM has grown rapidly as a business focus since the 1990s primarily because of globalization.

Accepted Answer

A) True 
 B)False

Question 5

The only benefit to firms of 'green' supply chain initiatives is lower costs.

Accepted Answer

A) True 
 B)False

Question 6

Necessary efforts to improve supply chain security present new challenges to firms including:

Accepted Answer

A)  Regulation/compliance requirements 
B)  Increased transport time and costs 
C)  Shorter lead times 
D)  Decreased need for relationship management 
E)  a and b

Question 7

Provide an example of the end-to-end supply chain flow of a product of your choice.

Accepted Answer

The answer of Provide an example of the end-to-end supply...

Question 8

Factors driving the growth of SCM include:

Accepted Answer

A)  Better intra-organizational coordination 
B)  Customer sophistication 
C)  Early supplier involvement 
D)  Reverse logistics capabilities 
E)  Improved relationship management between firms

Question 9

Global supply chains have reduced most companies' exposure to risk.

Accepted Answer

A) True 
 B)False

Question 10

A supply chain is defined as all the activities that occur within a firm to produce a product or service.

Accepted Answer

A) True 
 B)False

Question 11

Challenges to developing a systems thinking viewpoint in an organization include:

Accepted Answer

A)  Competing goals and incentives 
B)  Segmented organizational structure 
C)  Lack of information sharing 
D)  'Siloed' decision-making 
E)  All of the above

Question 12

Outsourcing is a required strategy and is a characteristic of all competitive supply chains.

Accepted Answer

A) True 
 B)False

Question 13

The primary difference between logistics and SCM is:

Accepted Answer

A)  SCM is a more popular term 
B)  Logistics is more strategic in nature 
C)  There is no difference 
D)  SCM takes a more strategic and managerial focus 
E)  Logistics is more complex

Question 14

A requirement to achieving ever-leaner supply chains is collaboration with supply chain partners.

Accepted Answer

A) True 
 B)False

Question 15

Outsourcing is a trend that is only suitable for manufacturing businesses.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Supply Chain Management

The growing number and acceptance of customer returns has created an area of SCM called:

The end customer plays a greater role in the manufacturing supply chain than in a service supply chain.

A result of effective information flow through the supply chain is:

SCM has grown rapidly as a business focus since the 1990s primarily because of globalization.

The only benefit to firms of 'green' supply chain initiatives is lower costs.

Necessary efforts to improve supply chain security present new challenges to firms including:

Provide an example of the end-to-end supply chain flow of a product of your choice.

Factors driving the growth of SCM include:

Global supply chains have reduced most companies' exposure to risk.

A supply chain is defined as all the activities that occur within a firm to produce a product or service.

Challenges to developing a systems thinking viewpoint in an organization include:

Outsourcing is a required strategy and is a characteristic of all competitive supply chains.

The primary difference between logistics and SCM is:

A requirement to achieving ever-leaner supply chains is collaboration with supply chain partners.

Outsourcing is a trend that is only suitable for manufacturing businesses.