Question 1

All of the following reasons explain why it is better to design quality into processes than to find problems through inspections EXCEPT:

Accepted Answer

A)   The cost of rework can be expensive.
B)   The time associated with rework aggravates time pressures.
C)   Some mistakes are likely to reach the customer.
D)   The best inspectors should find every variation and defect D

Question 2

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

Accepted Answer

A) True 
 B)False  True

Question 3

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control. DMAIC is most typically associated with which of the following quality improvement approaches?

Accepted Answer

A)   Quality circles
B)   Total Quality Management (TQM) 
C)   Six Sigma
D)   ISO 9001:2008 C

Question 4

The International Organization for Standardization developed a quality management standard that relies upon several quality management areas including management,resources and realization.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following documents describes how the project management team will implement the performing organization's quality policy?

Accepted Answer

A)   the quality benchmarking plan
B)   the quality control plan
C)   the quality management plan
D)   the quality audit plan

Question 6

Perform Quality Assurance is monitoring specific results to determine whether they comply with relevant quality standards.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following serves as a pre-condition that must be met in order for a project kick-off meeting to be successful?

Accepted Answer

A)   An atmosphere of trust and relationship building should be set by all.
B)   Project performance results should be calculated and made available to team members.
C)   Compensation packages and benefits plans should be shared with all team members.
D)   The meeting location should always be off-site

Question 8

The goal of empowered performance is to improve performance results each and every period.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is consistent with the ideas that W.Edwards Deming promoted regarding quality management?

Accepted Answer

A)   Understanding variation is essential to improving quality.
B)   Statistical concepts rather than behavioral considerations should govern quality improvement efforts.
C)   A key to quality improvement is to ensure that each part of the system functions effectively, independent from the others.
D)   The burden of quality falls on those that do the work

Question 10

Sanity tests are primarily used in project management as part of the team selection process.

Accepted Answer

A) True 
 B)False

Question 11

The purpose of process control is to be able to have confidence that outputs are predictable.

Accepted Answer

A) True 
 B)False

Question 12

The outputs of Perform Quality Control may include recommended preventive actions designed to reduce the probability of negative consequences associated with project risks.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

Accepted Answer

A)   Ishikawa
B)   Senge
C)   Taguchi
D)   Harrington

Question 14

On many small,simple projects the quality planning is performed concurrently with other planning and the quality plan is seamlessly incorporated into the project plan.

Accepted Answer

A) True 
 B)False

Question 15

Deming,Juran,Crosby and Taguchi are among the thought leaders who introduced ideas that fueled the quality revolution. Briefly identify and describe important ideas and concepts that each of these thought leaders contributed.

Accepted Answer

The answer of Deming,Juran,Crosby and Taguchi are among the thought...

Question 16

The four core project quality concepts include which of the following?

Accepted Answer

A)   assumption-based management
B)   stakeholder satisfaction
C)   benchmarking
D)   Earned Value management

Question 17

A quality improvement project is defined as a set of interrelated actions and activities performed to achieve a specified set of products,results or services.

Accepted Answer

A) True 
 B)False

Question 18

The formality of a kick-off meeting can vary considerably depending on the size and type of project.

Accepted Answer

A) True 
 B)False

Question 19

Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.

Accepted Answer

A) True 
 B)False

Question 20

W.Edwards Deming asserted that managers need to understand both serial variation and sequential variation and then work to reduce both.

Accepted Answer

A) True 
 B)False

Exam 11: Project Quality Planning and Project Kick: off

All of the following reasons explain why it is better to design quality into processes than to find problems through inspections EXCEPT:

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control. DMAIC is most typically associated with which of the following quality improvement approaches?

The International Organization for Standardization developed a quality management standard that relies upon several quality management areas including management,resources and realization.

Which of the following documents describes how the project management team will implement the performing organization's quality policy?

Perform Quality Assurance is monitoring specific results to determine whether they comply with relevant quality standards.

Which of the following serves as a pre-condition that must be met in order for a project kick-off meeting to be successful?

The goal of empowered performance is to improve performance results each and every period.

Which of the following statements is consistent with the ideas that W.Edwards Deming promoted regarding quality management?

Sanity tests are primarily used in project management as part of the team selection process.

The purpose of process control is to be able to have confidence that outputs are predictable.

The outputs of Perform Quality Control may include recommended preventive actions designed to reduce the probability of negative consequences associated with project risks.

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

On many small,simple projects the quality planning is performed concurrently with other planning and the quality plan is seamlessly incorporated into the project plan.

Deming,Juran,Crosby and Taguchi are among the thought leaders who introduced ideas that fueled the quality revolution. Briefly identify and describe important ideas and concepts that each of these thought leaders contributed.

The four core project quality concepts include which of the following?

A quality improvement project is defined as a set of interrelated actions and activities performed to achieve a specified set of products,results or services.

The formality of a kick-off meeting can vary considerably depending on the size and type of project.

Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.

W.Edwards Deming asserted that managers need to understand both serial variation and sequential variation and then work to reduce both.