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    Exam 14: Building Customer Relationships
  5. Question
    Which Consumer Option for Dealing with Product or Service Dissatisfaction
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Which Consumer Option for Dealing with Product or Service Dissatisfaction

Question 78

Question 78

Multiple Choice

Which consumer option for dealing with product or service dissatisfaction is the only one that is desirable to a business?


A) complaint on social media
B) warn friends about product
C) take no action
D) privately seek redress from business

Correct Answer:

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