Multiple Choice
If you have mildly negative information to deliver as part of a positive message you should ________.
A) put the negative information last
B) put the negative information first
C) put the negative information in a separate message; never combine positive and negative information
D) put the negative information in a favourable context
Correct Answer:
Verified
Correct Answer:
Verified
Q10: The opening of a request for information
Q11: When stating your routine request upfront, you
Q12: In most messages making a claim or
Q13: The above message is likely to be
Q14: Routine replies and positive messages should close
Q16: Which of the following is a pointer
Q17: When writing routine requests, your message should
Q18: Unsolicited informative messages are common and should
Q19: The body of a request for information
Q20: As HR manager at Greenview Insurance, you