Which of the Following Is a Guideline for Responding Effectively

Multiple Choice

Which of the following is a guideline for responding effectively to rumours and negative information in a social media environment?

A) Limit your online presence to prevent online attacks and malicious campaigns.
B) Assume that a positive reputation still needs to be diligently guarded and defended.
C) Respond to each and every rumour or piece of negative information that appears in social media.
D) Wait until a negative situation occurs to engage with customers in a social media environment.