Which of the Following Is a Guideline for Responding Effectively

Multiple Choice

Which of the following is a guideline for responding effectively to rumours and negative information in a social media environment?

A) Limit your online presence to prevent online attacks and malicious campaigns.
B) Use RSS feeds, automated reputation analysis, and other technologies to listen to what people are saying.
C) Respond to each and every rumour or negative information that appears in social media.
D) Wait till a negative situation occurs to engage with customers in a social media environment.