Question 1

What is the relationship between the incurrence of the various types of quality costs and the quantity of output that meets specification?

Accepted Answer

The answer of What is the relationship between the incurrence...

Question 2

The addition or removal of product or service characteristics to satisfy additional needs,especially price,reflect the ____ of a product or service.

Accepted Answer

A) value 
B) grade 
C) quality 
D) durability

Question 3

Discuss increased competition and improved problem solving skills as they relate to benchmarking.

Accepted Answer

The answer of Discuss increased competition and improved problem solving...

Question 4

A significant cost of quality that is not recorded in the accounting records is the

Accepted Answer

A) failure cost for a customer complaint center. 
B) cost of reworking products to bring them up to specification. 
C) opportunity costs of forgone future sales. 
D) appraisal cost for product equipment.

Question 5

Greensboro Corporation
Greensboro Corporation is a manufacturer of electronic blood pressure monitors for
home use.The following is a summary of quality costs for the first year of operations.
  Refer to Greensboro Corporation.Compute the profit lost by selling defective units not reworked.

Accepted Answer

The answer of Greensboro Corporation
Greensboro Corporation is a manufacturer of...

Question 6

Which of the following is not one of the three objectives of a quality program?

Accepted Answer

A) Product quality should be consistent to always meet the purchaser's need(s). 
B) A quality program should give management confidence that the quality is and will be at a constant level. 
C) A quality program should give customers confidence that the intended quality will be achieved in products. 
D) Product quality should always vary because customers change their wants and needs over time.

Question 7

When implementing TQM,an organization should establish long-term relationships with preferred suppliers.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is true?

Accepted Answer

A) The more customers a company has,the better off the company is. 
B) A company should spare no expense to provide customer satisfaction. 
C) Most customers stop doing business with a company because of poor product or service quality. 
D) Cost-benefit analysis can help identify customers that cost more than they are worth to the company.

Question 9

An appraisal cost is created by

Accepted Answer

A) installing automated technology. 
B) reworking products. 
C) verifying procedures. 
D) rescheduling and setup.

Question 10

ISO 9000 registration is required for regulated products sold in the United States.

Accepted Answer

A) True 
 B)False

Question 11

Production quality is affected by

Accepted Answer

A) worker productivity. 
B) the amount of failure costs incurred. 
C) worker skill level. 
D) just-in-time suppliers.

Question 12

Discuss the relationship between benchmarking and total quality management (TQM).

Accepted Answer

The answer of Discuss the relationship between benchmarking and total...

Question 13

Total quality management (TQM)requires the commitment of all individuals within an organization.

Accepted Answer

A) True 
 B)False

Question 14

Benchmarking against noncompetitors is extremely important in

Accepted Answer

A) process benchmarking. 
B) results benchmarking. 
C) reverse engineering. 
D) all of the above.

Question 15

Which of the following would typically be viewed as non-value-added activities?

Accepted Answer

A) yes yes yes no 
B) no no no yes 
C) no yes no yes 
D) yes yes no yes

Question 16

Productivity is measured by the

Accepted Answer

A) total quantity of output generated from a limited amount of input during a time period. 
B) quantity of good output generated from a specific amount of input during a time period. 
C) quantity of good output generated from the quantity of good input used during a time period. 
D) total quantity of input used to generate total quantity of output for a time period.

Question 17

Which of the following are categories judged for the Baldrige Award?

Accepted Answer

A) no yes no yes yes 
B) yes yes yes yes yes 
C) yes yes no yes no 
D) no no no no no

Question 18

The four categories of product quality costs are

Accepted Answer

A) external failure,internal failure,prevention,and carrying. 
B) external failure,internal failure,prevention,and appraisal. 
C) external failure,internal failure,training,and appraisal. 
D) warranty,product liability,training,and appraisal.

Question 19

Strategic benchmarking is industry specific in its approach.

Accepted Answer

A) True 
 B)False

Question 20

A cost of quality report compares current period quality costs in specified categories to

Accepted Answer

A) last year's quality costs. 
B) current period budgeted quality costs. 
C) total quality costs for the period. 
D) both a and b.

Exam 17: Implementing Quality Concepts

What is the relationship between the incurrence of the various types of quality costs and the quantity of output that meets specification?

The addition or removal of product or service characteristics to satisfy additional needs,especially price,reflect the ____ of a product or service.

Discuss increased competition and improved problem solving skills as they relate to benchmarking.

A significant cost of quality that is not recorded in the accounting records is the

Greensboro Corporation Greensboro Corporation is a manufacturer of electronic blood pressure monitors for home use.The following is a summary of quality costs for the first year of operations. Refer to Greensboro Corporation.Compute the profit lost by selling defective units not reworked.

Which of the following is not one of the three objectives of a quality program?

When implementing TQM,an organization should establish long-term relationships with preferred suppliers.

Which of the following statements is true?

An appraisal cost is created by

ISO 9000 registration is required for regulated products sold in the United States.

Production quality is affected by

Discuss the relationship between benchmarking and total quality management (TQM).

Total quality management (TQM)requires the commitment of all individuals within an organization.

Benchmarking against noncompetitors is extremely important in

Which of the following would typically be viewed as non-value-added activities?

Productivity is measured by the

Which of the following are categories judged for the Baldrige Award?

The four categories of product quality costs are

Strategic benchmarking is industry specific in its approach.

A cost of quality report compares current period quality costs in specified categories to