Question 1

An acknowledgment statement is more confirming than a recognition statement.

Accepted Answer

A) True 
 B)False

Question 2

Andrea lets his employees do whatever they want.This is an example of laissez-faire leadership.

Accepted Answer

A) True 
 B)False

Question 3

Match the terms below with their description.
-Message that communicates lack of regard for another

Accepted Answer

A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response

Question 4

Which statement is an example of neutral communication?

Accepted Answer

A)  "I am so sorry your dog died." 
B)  "All pets have to die at some point." 
C)  "How are you feeling about your dog dying?" 
D)  "Do you think you will get another dog?"

Question 5

Even if you don't intend to ignore others,they might perceive you as avoiding them and get defensive.

Accepted Answer

A) True 
 B)False

Question 6

Repeated interrupting is not a disconfirming response.

Accepted Answer

A) True 
 B)False

Question 7

According to your text,what does the use of "you" language indicate?

Accepted Answer

A)  The speaker is being evaluative. 
B)  The speaker is acting in a descriptive manner. 
C)  The speaker is acting in an empathetic manner. 
D)  The speaker is making a sincere effort to describe the other person's point of view.

Question 8

What is the one essential requirement for Gibb's categories of defensive behaviours to arouse defensiveness?

Accepted Answer

A)  Both partners in the communication get defensive. 
B)  The receiver of the message perceives it as threatening. 
C)  The sender of the message intends to threaten the receiver. 
D)  The matching supportive behaviour is ignored by the receiver of the message.

Question 9

What is the best method to use to describe your problem and needs to a partner during a conflict resolution?

Accepted Answer

A)  assertive message format 
B)  behavioural description 
C)  paraphrasing 
D)  perception checking

Question 10

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
-Spontaneity

Accepted Answer

A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority

Question 11

What term refers to disconfirming responses loaded with clichés and other statements that never truly respond to the speaker?

Accepted Answer

A)  impersonal 
B)  impervious 
C)  irrelevant 
D)  tangential

Question 12

Which of the following is an example of a positive reciprocal pattern?

Accepted Answer

A)  "How can I talk when you won't listen?" 
B)  "I can understand how the assignment might be unclear. Let me try to explain." 
C)  "I wish you weren't so critical." 
D)  "Go ahead if you want, but find your own way home."

Question 13

Which term means the same thing as "evaluative language"?

Accepted Answer

A)  defensive language 
B)  objective language 
C)  supportive language 
D)  you language

Question 14

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
-Equality

Accepted Answer

A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority

Question 15

When two parties are working through their difficulties and their conflict is diminishing,this is referred to as a de-escalatory conflict spiral.

Accepted Answer

A) True 
 B)False

Question 16

Match the terms below with their description.
-You say you're very interested in what your friend is telling you,but your eyes are glued to the game on the screen.

Accepted Answer

A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response

Question 17

Which of the following is an example of a strategy statement?

Accepted Answer

A)  "What are you doing on Sunday?" 
B)  "Do you want to go to the hockey game with me on Sunday?" 
C)  "Can you help me move on Sunday?" 
D)  "Are you doing anything fun this weekend?"

Question 18

Which term refers to a supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position?

Accepted Answer

A)  empathy 
B)  equality 
C)  certainty 
D)  provisionalism

Question 19

Which Gibb's category is characterized by hidden motives and deceit?

Accepted Answer

A)  certainty 
B)  control 
C)  provisionalism 
D)  strategy

Question 20

What two factors are consistently connected to supportive workplace environments?

Accepted Answer

A)  praise and open communication 
B)  encouragement and tangible rewards 
C)  praise and understanding supervisors 
D)  open communication and tangible rewards

Exam 9: Improving Communication Climates

An acknowledgment statement is more confirming than a recognition statement.

Andrea lets his employees do whatever they want.This is an example of laissez-faire leadership.

Match the terms below with their description. -Message that communicates lack of regard for another

Which statement is an example of neutral communication?

Even if you don't intend to ignore others,they might perceive you as avoiding them and get defensive.

Repeated interrupting is not a disconfirming response.

According to your text,what does the use of "you" language indicate?

What is the one essential requirement for Gibb's categories of defensive behaviours to arouse defensiveness?

What is the best method to use to describe your problem and needs to a partner during a conflict resolution?

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Spontaneity

What term refers to disconfirming responses loaded with clichés and other statements that never truly respond to the speaker?

Which of the following is an example of a positive reciprocal pattern?

Which term means the same thing as "evaluative language"?

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Equality

When two parties are working through their difficulties and their conflict is diminishing,this is referred to as a de-escalatory conflict spiral.

Match the terms below with their description. -You say you're very interested in what your friend is telling you,but your eyes are glued to the game on the screen.

Which of the following is an example of a strategy statement?

Which term refers to a supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position?

Which Gibb's category is characterized by hidden motives and deceit?

What two factors are consistently connected to supportive workplace environments?